Comes with Dynamics 365 Customer Engagement Plan to offer your service team an integrated interface to get updates regarding service issues and cases.
A defined agreement reached between a business and a customer for the support the customer would receive.
Collect customers’ feedback efficiently by creating user-friendly survey templates.
Create Service Activities for scheduling your resources before going on a support visit.
Defines support type the customer is entitled to for Dynamics 365 that would automatically calculate the remaining hours until the entitlement is active.
Set up Automatic Case Routing for any specific mailbox Dynamics 365 support to create a case record before getting assigned to its relevant queue.