Case Study

Enterprise Automotive Dealership Management Platform

A leading multi-location automotive dealership group was struggling with disconnected systems, manual paperwork, and zero live visibility into their daily operations. Repair jobs were tracked separately, financial matching was full of errors, and leadership had no real-time view of what was happening across stores. They needed one smart, centralized platform to run their entire business easily. To bring this to life, they teamed up with Artesian Software Technologies.

We built a fully custom enterprise dealership management platform built on ASP .NET Core, Vue.js, and Microsoft Azure. The platform centralizes Repair Order lifecycle management, AI-powered customer communication, Square-integrated payments, real-time RFID vehicle tracking, multi-store accounting, Workday payroll sync, and executive analytics dashboards. Now, the entire dealership group runs on one easy-to-use, scalable system.

Backend

ASP .NET Core, Hangfire & SignalR

Frontend

Vue.js

Cloud & DB

Azure, Cosmos DB & SQL Server

Messaging & Cache

Redis & RabbitMQ

Payments

Square

Integrations

Twilio, SendGrid, OneSignal & ChatGPT

The Challenge

  • Fragmented Auto Repair Software: Repair jobs, parts inventory, and payments lived in completely different tools, which mixed up data and made it hard to track services from start to finish.

  • Manual Auto Service Scheduling: Staff had to manually call or email every customer for service reminders, which took hours and led to a high number of missed appointments.

  • Dealership Billing & Revenue Leakage: Slow billing, messy refund processes, and weak expense tracking caused the dealership to lose money across its multiple locations.

  • Poor Automotive Financial Visibility: Accounting and payroll were done entirely by hand, meaning leadership's financial reports were always days behind what was actually happening.

  • No Multi-Store Dealership Analytics: Management had no live dashboards to check how productive their mechanics were, how stores were performing, or how much money was being made.

Our Solution

  • AI-Powered Repair Order Management: Built a full Repair Order lifecycle engine featuring a ChatGPT-powered bot to automate appointment scheduling and follow-ups via Twilio SMS and voice.

  • Square Automotive Payment Hub: Integrated Square across RO and Parts Sales for web, terminal, and text-to-pay transactions, featuring automated receipts and one-click refunds.

  • RFID Vehicle Inventory Tracking: Developed live vehicle tracking featuring RFID label printing, OCR document scanning, and AI-driven descriptions.

  • Automated Dealership Accounting: Delivered automated bank reconciliation, Workday payroll sync via Hangfire, vendor expense workflows, and Positive Pay fraud prevention.

  • Secure Azure Automotive Cloud: Built a highly secure, scalable cloud system on Microsoft Azure so the platform runs incredibly fast, no matter how many stores are added.

Business Impact

  • 28% Faster Repair Order Processing: Because the system handles status updates and customer texts automatically, mechanics can focus entirely on fixing cars, speeding up repairs by 28%.

  • 35% Higher Dealership CSAT Scores: Automated texts and real-time service updates eliminated confusing communication gaps, driving a massive 35% boost in customer satisfaction scores.

  • 40% Less Dealership Admin Work: By automating emails, payment processing, and vendor approvals, we removed 40% of the daily manual admin work for the operations team.

  • 22% Less Leakage & 31% Faster Payments: Tighter expense tracking and seamless Square refunds stopped money from slipping through the cracks and got the business paid 31% faster.

  • 100% Audit-Ready Financial Tracking: Automated accounting and fraud prevention delivered a perfectly accurate financial system, finally giving leadership a true, live view of their enterprise.

Client Testimonial

We couldn’t run our company without the platform the Artesian team built. It finally gave us real-time insights and a tight handle on our finances. It’s the foundation of everything we do now. — COO (Multi-Location Automotive Dealership Group)

Project Screenshots

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