Portfolio

Enquiry Planner & Engagement Management App

An organisation managing a high volume of contacts, inbound enquiries, events, and community programmes was operating without a centralized digital system. Contacts were tracked across disconnected spreadsheets, enquiries were handled through email threads with no structured workflow, event planning required repeated manual data entry, and outreach to large audiences — via both email and WhatsApp — had no scalable mechanism. With no real-time visibility into participation, engagement, or payment transactions, operations teams spent the majority of their time on administrative coordination rather than delivering value. The absence of a unified enquiry and engagement management platform was creating operational silos, data inconsistencies, and missed communication opportunities at every level of the organization.
We designed and delivered a fully custom Microsoft Power Apps Canvas enquiry planner and engagement management application — consolidating contacts, enquiries, events, programmes, mass communications, and transaction management into a single, structured platform. The solution automates the conversion of accepted enquiries directly into scheduled events via Power Automate, eliminating manual duplication entirely. Integrated bulk email and WhatsApp mass communication tools enable targeted, high-volume stakeholder outreach at scale. A branded, reusable component library — including a standardized navigation bar, multi-step contact forms, and advanced search and filter menus — ensures consistent UX across all current and future applications, significantly reducing future development overhead. Microsoft Dataverse provides the centralized, auditable data backbone that gives operations teams real-time visibility across every contact, enquiry, event, and transaction record.
App Platform
Power Apps Canvas (Enquiry & Event UI)
Automation
Power Automate (Enquiry-to-Event Flows)
Data Layer
Microsoft Dataverse (Central Records)
Component Library
Reusable UI (Nav, Forms, Search Menus)

The Challenge

Our Solution

Business Impact

The app completely transformed how we manage enquiries and events. What used to take hours of manual coordination now happens automatically. Our team communicates with hundreds of contacts instantly, and we finally have real-time visibility across everything. – Head of Operations & Community Engagement

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