Telecom

The client operated a large-scale telephony business serving 1,130+ enterprise customers, including major brands like Honda across Super Admin, Admin, and Agent user roles. Their entire operation ran on a legacy, on-premises system that was expensive to maintain, impossible to scale, and offered no real-time visibility into call activity or agent performance. They needed a modern, cloud-based telephony platform to manage their full operation from one place. To build it, they partnered with Artesian Software Technologies.