Copilot Studio

A rapidly expanding mid-sized enterprise was buckling under a mounting volume of IT support requests that their internal team could no longer manage efficiently. Troubleshooting lacked structure, tickets piled up without tracking, and repetitive queries buried the support staff, causing extended downtime and plummeting productivity. To resolve these operational bottlenecks, they partnered with Artesian Software Technologies to engineer an intelligent virtual agent capable of automating everyday IT support.

Global audio innovation leader Dolby Laboratories wanted to modernise how employees found and used internal knowledge scattered across SharePoint and Excel. Teams were losing valuable time manually digging through folders and files just to answer simple questions, lacking an intelligent way to extract accurate information from their own data. They needed a smarter, scalable, and secure AI-driven support system. To achieve this, they partnered with Artesian Software Technologies to design a custom solution.

Navigating complex system screens to complete routine tasks like logging hours or creating projects, was draining valuable time from a fast-paced enterprise workforce. Every action in their FunctionPoint architecture required clicking through multiple menus, leading to slow operations, repetitive manual entry, and mounting team frustration. Recognizing the critical need for a seamless conversational layer over their existing tools, this organization partnered with our team at Artesian Software Technologies to engineer a smarter, AI-powered workflow solution.