Case Study

Enterprise Generative AI Copilot & Knowledge Management Automation

Global audio innovation leader Dolby Laboratories wanted to modernise how employees found and used internal knowledge scattered across SharePoint and Excel. Teams were losing valuable time manually digging through folders and files just to answer simple questions, lacking an intelligent way to extract accurate information from their own data. They needed a smarter, scalable, and secure AI-driven support system. To achieve this, they partnered with Artesian Software Technologies to design a custom solution.

We developed the People Care Soft Tool, a Generative AI-powered Copilot Bot engineered on Microsoft Copilot Studio. Integrating directly with SharePoint and Excel, the bot uses natural language processing (NLP) to interpret questions and pull precise answers straight from stored documents. By leveraging Azure’s robust enterprise security frameworks, the platform equips Dolby’s team with a highly responsive, conversational interface to securely and instantly pull critical company information.

AI Platform

Microsoft Copilot Studio

Knowledge Source

SharePoint

Data Source

Microsoft Excel

Hosting & Security

Azure

AI Engine

Generative AI (NLP)

The Challenge

  • Fragmented Knowledge Base: Internal data was spread across multiple SharePoint libraries and Excel files, making it extremely difficult for employees to know where to search.

  • Time-Consuming Manual Search: Employees wasted hours manually digging through SharePoint PDFs and Word documents, severely slowing down daily operational workflows.

  • Secure Access to Sensitive Data: Surfacing internal documents required strict enterprise security to protect sensitive company information without blocking real-time access.

  • Scalability for Data Growth: The solution needed to handle an increasing volume of documents and user demand seamlessly as the organisation expanded.

  • Lack of Conversational Support: Employees lacked a chat-based tool to ask simple questions, relying instead on manual file hunting or IT support delays.

Our Solution

  • Copilot Studio AI Architecture: The People Care Soft Tool was built using Microsoft Copilot Studio, leveraging NLP to deliver context-aware, accurate answers.

  • SharePoint & Excel API Integration: The AI bot connects directly to SharePoint libraries and Excel files to extract exact information from real company PDFs and spreadsheets.

  • Azure Cloud Security Infrastructure: Registering the application on Microsoft Azure established a highly secure, enterprise-grade foundation that protects sensitive data at scale.

  • Dynamic Document-Centric Support: By customizing answers using internal company files, the system drastically speeds up the search process while ensuring the retrieved information is highly accurate.

  • In-Chat Document Referencing: The chat interface allows users to access and reference SharePoint-stored documents directly within the conversation window.

Business Impact

  • Up to 60% Faster Information Retrieval: Employees now instantly find necessary documents, cutting search time by over 60% for faster decision-making.

  • Human-Like Conversational UI: Advanced NLP makes interactions smooth and intuitive, significantly improving employee satisfaction over legacy search tools.

  • Scalable Enterprise AI Foundation: Dolby now has a solution that can easily grow alongside the business, supporting new data sources and a growing number of users over time without any drop in speed or reliability.

  • Stronger Azure Security Compliance: Azure infrastructure ensures that all sensitive company information remains strictly protected while instantly accessible.

  • Massive Productivity Gains: Eliminating manual document hunts allows staff to redirect their focus toward higher-value work and strategic tasks.

Client Testimonial

Finding the right internal policies, benefits details, or company documents used to be a scavenger hunt across multiple SharePoint sites. Artesian changed the game for us by building an AI assistant that actually understands what our employees are looking for. Instead of clicking through endless folders, our team just types a question and gets the right answer instantly. It’s smooth, conversational, and has drastically improved the daily experience for our workforce. — Director of People & Culture (Dolby Laboratories)

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